ZETZ can enrich customer conversations with personalisation that ensures relevant and timely text messages are delivered and responded to. ZETZ is able to provide highly competitive pricing in a way that allows companies to choose the most suitable package (ie time sensitive or not) for the campaign’s needs as well as to track their spending in a cost-controlled method.
ZETZ offers 2 types of SMS options
Outbound One Way SMS
Simple one-way informational text messages such as notifications and updates. Fast, and easy to set up, send and keeps customers up-to-date.
Outbound Interactive SMS
With these messages, there are triggers to guide customers to their responses such as transferring call back into call centre, directing to specific URLS, trigger outbound voice messages and capture and rate responses.
Some of the benefits of ZETZ’s SMS campaigns include:
• Unlimited personalisation
• No limit on number of contacts per campaign
• Message length in excess of 160 characters
• Complete message interaction audit trail
• Fully automated
• Trigger SMS on specific events
• Run multiple campaign simultaneously